Privacy Policy:

Customer Policy

We recognise the importance of maintaining your privacy. This Customer Privacy Policy governs the collection and use of personal information relating to potential and existing customers of Symbian Create Ltd

Our lawful basis for processing is ‘legitimate interest’. We have carried out a ‘Legitimate Interests Assessment’ and followed ico guidance to arrive at this decision


We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the GDPR)

For further information about GDPR and your right, please visit the Information Commissioner’s Office website –

Symbian Create Ltd. is committed to abiding by this Customer Privacy Policy, as well as the requirements of applicable laws, in the operation of its business. This Customer Privacy Policy explains the information practices that apply to personally identifiable information that we collect about you as an individual when you visit and/or use our website, or contact us by other means. Any information that we collect about you while you are visiting using our or website will be handled in accordance with this Customer Privacy Policy and will not be shared except in accordance with this Privacy Policy.

Our privacy policy has been prepared with guidance from information provided by the ICO (
We are committed to amending our policy should new advice be issued by the ICO that leads to any change in interpretation of the guidance and / or regulations

Personal Information

We will generally let you know at the time of collection how we intend to use your personal information. Usually, we collect personal information about you which we require to respond to your enquiries and provide you with goods and services requested. You have the option not to provide information, however, withholding information may prevent you from being able to use some of the website’s features.

We also process your personal information where we are required to do so by law, and for the exercise or defense of legal claims. From time to time, we may contact you about special offers and other services in accordance with your contact preferences. Where appropriate, we will obtain your consent to do so. Personal information collected from you may include your name, company, email address, landline or mobile telephone number, as well as other non-sensitive personal information. If you use our website, we may also collect information about you or your computer when you browse to allow you to use the services available.

Website Usage & Cookies

If you are using our website, we may use your IP address to help diagnose problems with our server, or to administer our website. We may conduct analyses of user traffic to measure the use of our site and to improve the content of our website and services. These analyses will be performed through the use of IP addresses and cookies. We may also use cookies to enable the signing in process after you have opened an account with us and to provide you with more tailored information when you return to our website. A number of cookies also support how our website functions, identifying your pc or end device on a unique but anonymous basis. These cookies may, for example, remember your language preferences or recognise an individual’s activity within a single session.

Your use of our website indicates your consent to the cookies described in this policy.

A web cookie, a commonly used data collection technology, is simply a piece of text which can be placed on the browser of your personal computer or mobile device and subsequently read as you visit a web site. A cookie may be a session cookie, that is, a cookie that remains on your browser while you are logged on to a particular web site and then disappears when you close your browser, or it may be a persistent cookie, a cookie that remains on your browser over a period of time. Information from a cookie may be collected and used in aggregate form. Or data may be collected into an individual profile or record. That individual record may either be unique but anonymous, or the profile can be linked with information that identifies you as an individual.

Third party

We will only disclose personal information about you internally and to third parties for processing purposes associated with payment processing, the supply of goods and services, for website administration, or elsewhere when you have consented to such disclosures, or where such disclosures are required or permitted by law. These third parties we contractually bound only to use personal information to perform the services that we hire them to provide. We do not pass your data to third parties unless specific consent of instruction to do so had been given. To support our visitor experience, we sometimes embed video content from websites such as YouTube. As a result, when you visit a page with content from a third party, you may be presented with cookies from these websites.

Email Capture

Symbian Create Ltd. may from time to time send updates about their products and services. Your email will not be given to 3rd parties. By providing your email address you consent to being contacted by email for direct marketing purposes by Symbian Create Ltd.

Mobile Phone Capture

Symbian Create Ltd may from time to time contact you about relevant products and services. By providing your mobile number you consent to being contacted for direct marketing purposes via voice calls or SMS by Symbian Create Ltd.

Security of Personal Information

We use administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorised use, access or modifications in accordance with our internal security policy and the law. We take steps to regularly validate the personal information we hold to ensure that the information is accurate and, where necessary, up to date. Information that is no longer required for any valid business purpose, and that we are not required to keep pursuant to any applicable law, will be routinely destroyed by secure means.

Access to Personal Information

We aim to store legitimate, relevant and accurate information about our visitors/customers. You have the right to request the following:

• Obtain personal data that we have stored
• Change personal data if inaccurate
• Have your data erased (where it does not infringe on us carrying out contractual obligations e.g. delivery of goods or services as part of a sale or other overriding regulations e.g. storage of data for accounting purposes or in accordance with the law.
• Removal from a particular process (where it does not infringe on us carrying out contractual obligations e.g. delivery of goods or services as part of a sale or other overriding regulations e.g. storage of data for accounting purposes or in accordance with the law.

To do so, or if you have any questions about this privacy policy, you can email us at or write to us at William Robinson Buildings, 3 Woodfield Terrace, Stansted Mountfitchet, Essex, CM24 8AJ, UK

Changes to Privacy Policy

We reserve the right to add to or amend this privacy policy at our sole discretion, without prior notice to you. Please review our privacy policy on a regular basis to make sure you have read the latest version and you understand what we do with your personal information. Your continued use of our services or our web sites following the posting of changes to these terms means that you consent to those changes. We trust our privacy policy demonstrates our commitment to protecting your privacy.

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